We welcome your comments and questions, please feel free to contact us at any of the following:
By email:
Customer Service E-mailBy standard mail:
Babies First Choice
18725 Sherman Way
Reseda, CA, 91335
By phone:
866-814-2229 Staffed Hours: 10am-5pm Tue-Fri (PST)
or
818-881-4441
SHIPPING INFORMATION:
All orders received are normally shipped with-in 24 hours (Tue-Fri excluding holidays)Order placed before 4pm EST Tue-Fri (1pm PST) are normally shipped the same business day.
Orders shipping UPS Standard / Ground (Business Days T-F):
West Coast - 2-3 /
Southwest - 3-4 /
Midwest - 4-5 /
East Coast - 5-6
** UPS / FedEx - do Not count the day the order is picked up in Transit Time calculation. **
For Faster Shipping we offer:
UPS - 3 DAY, 2nd Day Air, and Next Day options for those last minute 'RUSH' orders.
PO Box Orders: We, unfortuantely, are unable to ship to PO Box addresses, so please include a physical address.
We do not ship to Military Bases, APO / FPO or Canada.
REFUNDS, RETURNS and CANCELLATION POLICIES:
Babies First Choice Easy Return Satisfaction is guaranteed for every purchase. You may return any unopened and unused item for any reason within 30 days of receipt for a refund of the purchase price less actual shipping charges and a 20% restocking charge.
Unfortunately, Fabric sold by the yard, Food items and Breast Pumps are Not Returnable.
All returns require a Return Authorization Number (RAN) which can be obtained by calling 1-866-814-2229. Returns without RAN number authorization will Not Be Credited. Please make sure and clearly mark the RAN on the box on any return shipments.
Frequently Asked Questions:
For any additional questions, comments, suggestions, etc please feel free and send us an email or give us a call and we will be happy to give you any information needed to make your shopping experience with us a breeze.